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Return Policy

 
CYRON Return Terms & Conditions
All returns MUST include an RA# issued by authorized CYRON personnel. NOTE: Items returned without an RA number will result in loss of merchandise. Returns to CYRON may fall in several categories. Following describes some of most common cases.


Return of NEW merchandise, due to no fault of product:
  1. Only accepted within 7 days of receiving the product.
  2. Obtain an RA. Click on Support / Return and complete the form.
  3. Product must be received back by CYRON within 14 days of issuing RA.
  4. No refunds for shipping.
  5. May incur a 15% restocking fee.
  6. Product must be in its unopened original manufacturer packaging.
  7. Credit will be issued 7-10 days after receiving the merchandise.
  8. No returns accepted after 7 days of receiving the product.

Return of defective merchandise covered under warranty:
  1. Available within product warranty period with a proof of purchase from CYRON or any of its authorized dealers.
  2. Obtain an RA#. Click on Support / Return and complete the form.
  3. If instructed as such, ship product back as described in the RA form. Customer pays for shipping to CYRON.
  4. Replacement will be sent out according to technical support evaluations.

Return of merchandise for exchange:
  1. Obtain an RA#. Click on Support / Return and complete the form.
  2. Restocking fee MAY apply.
  3. CYRON agents will evaluate each and every circumstances
  4. Ship product back to CYRON as instructed in the RA form, Customer pays for shipping charges.
  5. Replacement product will be shipped after receiving the return.
  6. Difference in exchange amount will be charged/credited to customer account accordingly.

To obtain an RA form please contact return@cyron.com.

CYRON holds high standards in customer service. In doing so, we try our best to make every customer a satisfied customer. However, at times, there are guidelines that we must follow in order to maintain our order processing costs.